Help →

Contact support

If you can’t find the answer in the help, write to us straight from the app. A person replies, usually within two working days.

How to write

1. Open Settings → Help → Contact support. You also get there from below the help search results: “Didn’t find an answer? Write to us”.
2. Write what you need help with. It helps to say what you were doing and what happened.
3. If you like, attach a screenshot (PNG or JPG up to 2 MB). The screenshot may show the text of your notes — send only what you want us to see.
4. Click Send. You’ll get an email with the request number.

With your request we send only the app version, a description of the device, the language and your plan. Nothing from your notes.

My requests

In Settings → Help → My requests you’ll find all your requests with the whole conversation and their state:

• Received — the request has arrived;
• In progress — we’re working on it;
• Resolved — we’ve replied; if it still doesn’t work, write in the same request and it goes back to in progress;
• Closed — the request is done; if you need anything else, write a new one.

The support reply also comes to you by email. You can reply in the app, right in the request.

Requests are kept while you have an account; deleting the account deletes them from Papeer. Emails that have already been sent stay in the recipients’ mailboxes.

If you can’t sign in

Email support@papeer.online — the address is also on the Contact page.